Authentication

I've created an account but cannot login?

As a security layer, all Mobie account users are required to verify their mobile number upon registering. You will not be able to access your account until your mobile number is verified. Please contact [e-mail] if you have not received your OTP or are experiencing a related issue.

Why are some of my in-app actions locked?

For participants of Mobie’s token sale event, tokens will initially be displayed in ‘locked’ accounts which get released monthly to ‘accessible’ accounts based on the schedule for your specific tokens

Ensure that your account is fully verified before trying to perform any actions.

How can I override my MFA method?

If you’ve set up an MFA method that you are unable to access now, please send an email to [e-mail] and include your mobile number used on your account.. (Please also use your email address associated with your account). For security reasons, we will need to embark on a rigorous series of steps to make sure that your account has not been compromised.

I've forgotten my password, what do I do?

Navigate to Mobie’s mobile or web wallet login page. You may reset by selecting the ‘Reset Password’ action. You will receive an email to the account used when you initially created your account. If you cannot access your initial email account then please contact [e-mail]

What is MFA?

Multi-Factor Authentication is a security method that requires at least two methods of identity verification before accessing an application. Mobie imposes a password and one other method including Google Auth, SMS, or Email.

MFA is to ensure that should one of your ID verification methods be compromised, you have a fallback.

How do I set/reset my password and/or MFA method?

Once you’re logged into your Mobie wallet navigate to Settings. Under the ‘Security’ tab you may reset your password or set up your MFA preferences.