Funding
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Last updated
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Mobie will be providing ACH/bank transfer methods for withdrawing USD in the coming months.
You may withdraw MBX from your operational account by specifying a valid Stellar public address.
*Please note, that for MBX withdrawals, your receiving wallet provider may require a memo. A memo is a ‘beneficiary reference’ which is a requirement on many Stellar transactions in order for the receiving provider to allocate your funds to the correct account. Ensure you specify the correct memo when making deposits too. Mobie requires a memo on all incoming transactions.
MBX tokens stored in an ‘accessible’ account may be withdrawn to a valid Stellar based public address at any time.
If you are having difficulty making transactions ensure that your account meets all the verification requirements.
Check your transaction history. If your withdrawal is in a ‘pending’ or ‘sending’ status, and it’s been more than an hour since the withdrawal was requested, please contact .
Withdrawals may take up to 30min to process.
Ensure that your account meets up the verification requirements. If your ‘accessible’ MBX account is sufficiently funded and you still get an error message, please send an email to support@mobie.io with the subject header “Withdrawal Error.”
Mobie is not charging any withdrawal fees at this time. This is subject to change.
If a successful withdrawal of MBX to a public address has been processed and this was either the incorrect address or you specified an incorrect memo you need to contact the provider of the recipient address for resolution. This transaction is immutable and is unfortunately out of our hands.